Privacy Policy
Massiwa Gourmet S.E.N.C.
Last updated: October 17, 2026
1. Our commitment to your privacy
At Massiwa Gourmet S.E.N.C., we place great importance on protecting your personal information and respecting your privacy.
This policy explains how we collect, use, communicate, retain, and protect your personal information when you visit our website, place an order, or communicate with our company.
It applies to the site www.massiwagourmet.ca, created and hosted with Odoo, as well as online orders and payments made through Square.
We are committed to complying with applicable privacy laws, including Québec's Act respecting the protection of personal information in the private sector.
2. Personal information collected
When you place an order or communicate with Massiwa Gourmet, we may collect certain personal information necessary for our operations, including:
Your first name and last name.
Your email address.
Your phone number.
Your delivery address, when necessary.
The information related to your orders: purchased products, quantities, amounts, and transaction dates.
The information you voluntarily provide to us when you communicate with our team.
When you visit our website or our online store, our technology providers, including Odoo and Square, may also collect certain technical data, such as the IP address, browser type, device information, and browsing data.
We limit the collection and use of personal information to what is necessary for our activities and the purposes explained in this policy.
The information requested when placing an order is primarily collected through Square. Some information is necessary to process your purchase and arrange for the pickup or delivery of your products.
If you choose not to provide the essential information required to process your order, we may not be able to complete it or provide the requested service.
3. Use of your personal information
Massiwa Gourmet S.E.N.C. uses the personal information collected solely for purposes related to its business activities and the services requested by its customers.
This information may be used to:
Receive, confirm, and prepare your orders.
Process and verify transactions made through Square.
Organize the pickup or delivery of your products.
Communicate with you regarding an order, payment, or delivery.
Respond to your questions, comments, and requests.
Ensure customer service follow-up and manage refunds or claims.
Comply with our administrative, accounting, tax, and legal obligations.
Contribute to the security of transactions and the prevention of fraud.
We do not currently use our customers' contact information to send newsletters, promotional offers, or advertising campaigns by email.
If our practices evolve, we will update this policy and obtain the required consents in accordance with applicable laws.
4. Platforms used: Odoo and Square
To ensure our online presence and allow our customers to order our products, we use two distinct technological platforms.
Odoo — Website
Our site www.massiwagourmet.ca is created and hosted using Odoo.
This platform ensures the technical operation of our site and may process certain data related to browsing, including the IP address, browser information, login data, and some cookies.
We do not use Odoo to manage customer orders, payments, invoices, or inventory.
Square — Orders and payments
We use Square for our online store, receiving orders, and processing payments.
When you place an order, Square may collect information necessary for the transaction, including your contact details, purchased products, delivery information, and payment information.
No customer account creation is required by Massiwa Gourmet to place an order.
Payment information is processed using Square's secure services. Massiwa Gourmet uses the transactional information provided by Square to confirm payments and track orders.
These service providers also process personal information in accordance with their respective privacy notices.
5. Connection cookies (cookies)
Our site uses connection cookies, also known as "cookies", to ensure certain functionalities and improve browsing security.
These cookies can notably be used to maintain a session, remember your display language, or ensure the technical operation of the site.
Massiwa Gourmet has not activated Google Analytics or Plausible Analytics in the settings of its Odoo site. We have also not voluntarily added advertising pixels.
Depending on the available and activated features, some third-party services may use optional cookies.
Our site includes a banner allowing you to accept optional cookies or limit their use to essential cookies. Some optional technologies require your prior consent, in accordance with applicable laws.
You can consult our Cookie Policy and modify your preferences using the features provided for this purpose.
Cookie Policy :
https://www.massiwagourmet.ca/cookie-policy
6. Delivery and order pickup
Massiwa Gourmet handles deliveries directly within its current service areas.
When you select delivery, we use the information necessary to fulfill your order, including your name, telephone number, and delivery address.
For orders intended for pickup, we use the necessary information to identify your order and hand you the products.
Access to this information is limited to authorized individuals who need it to fulfill their responsibilities.
7. Disclosure of information to third parties
Massiwa Gourmet does not sell its clients' personal information.
However, some information may be disclosed to service providers when necessary for our operations, including:
Odoo, for hosting and operating the website.
Square, for order management and payment processing.
Professional or administrative service providers to whom we must disclose information in the context of our legal obligations or business management.
We limit these communications to the information necessary for the relevant services.
We may also disclose information when required or permitted by law.
8. Processing of information outside of Quebec
Some technology providers used by Massiwa Gourmet may process, store, or make personal information accessible outside of Quebec or Canada.
This information may then be subject to the laws of the jurisdictions where it is processed or stored.
Before sharing personal information outside of Quebec, Massiwa Gourmet is required to comply with applicable requirements of Quebec legislation, including those related to privacy impact assessments, the level of protection offered, and the required contractual safeguards.
9. Retention and security of personal information
We retain personal information for the period necessary for the purposes for which it was collected, subject to applicable legal, tax, and accounting obligations.
Accounting documents and supporting documents are retained for the periods required by applicable legislation.
When the purposes for which personal information has been collected or used are fulfilled and no legal obligation requires its retention, we proceed with its secure destruction. Where permitted by law, we may also anonymize it for serious and legitimate purposes, in accordance with applicable requirements.
We limit access to personal information to those who need it to perform their responsibilities.
We implement protective measures appropriate to the nature of the information and the associated risks.
Despite the precautions taken, no method of electronic transmission or storage guarantees absolute security.
10. Your rights regarding your personal information
In accordance with applicable laws, you may, among other things:
Request access to the personal information we hold about you.
Request the correction of inaccurate, incomplete, or ambiguous information.
Withdraw your consent in the circumstances provided by law.
Request the cessation of the dissemination or de-indexing of certain information when the legal conditions are met.
Request the communication of certain computerized personal information in a structured and commonly used technological format, when the law provides for it.
File a complaint regarding the processing of your personal information.
To exercise your rights, please contact our personal information protection officer.
Email: [email protected]
We may need to verify your identity before processing certain requests.
We will respond to access and correction requests within the timeframes set by applicable law, generally within 30 days of receipt. If a request cannot be accepted, we will provide the required explanations in accordance with our legal obligations.
11. Complaints and Privacy Incidents
Anyone with questions or concerns regarding the processing of their personal information may contact our personal information protection officer.
We will review the complaints received and take appropriate action based on the circumstances.
In the event of a privacy incident, we will take the necessary measures to limit the consequences, assess the risks, and comply with applicable legal obligations.
When the conditions provided by law are met, we will notify the affected individuals and the competent authorities.
You can also consult the Commission d'accès à l'information du Québec :
12. Policy Changes
Massiwa Gourmet may modify this policy to reflect the evolution of its activities, technological services, or legal requirements.
The date of the last update will be indicated at the beginning of this page.
When changes require specific information or new consent, we will comply with applicable legal obligations.
We invite you to periodically review this policy.
13. Personal Information Protection Officer and contact details
responsable de la protection des renseignements personnels : Echata Youssouf — Cofondatrice
Responsable délégué : Adnane Youssouf — Cofondateur
Localisation : Québec, Canada
Courriel : [email protected]
Site Internet : https://www.massiwagourmet.ca
For any questions regarding this Privacy Policy or to exercise your rights concerning your personal information, please contact our Privacy Officer at the email address provided above.